Changes can take place anytime in the air routes. Sometimes these are manageable and sometimes not. It can be due to bad climatic or environmental conditions or political and social issues. As a result, there is no option left rather than cancellation of already confirmed bookings. We try our best to minimize such situations but sometimes ‘Nothing is in your hand’.
What we do in case of a change or cancellation?
In such a case, we have to make an “Important Change” and this is made before your departure according to your information (given by passengers at the time of booking of tickets). We may have some dominant effect on your confirmed trip on the basis of those details.
In case, we need to make an important change or cancellation; we do inform our clients as soon as possible. We provide details of other routes or dates within the same budget and standard in case the airline confirms the same in the sake of the comfort of the customers.
You can also pick the following options too:
- Acceptance of changed adjustments
- You can buy the alternative trip of the same standard instead of your original booking. This alternative trip will be considered as your new purchase and we will definitely help you to avail compensation or refund of your existing booking. In case, you won’t like the option, we specifically designed for you then you can pick the other options available as per your situation.
- If the airline allows us, we will take full efforts to let you have the full refund of all the cost that you have paid in case of cancellation of flights of the respective airline.
Passengers do need to know that the changes mentioned above. In case, the airlines make changes or cancellation under the circumstances which are not in control; we won’t be able to provide you any type of compensation or refund. Hence the points mentioned above don’t go with this.
We totally understand the needs of our customers and can discuss their situation with the airlines. We can also request the airline to provide you reimbursement. But we can’t promise anything on refund and compensation as the whole decision depends on the airlines.
In case, we have to make changes or cancellations due to your failure to abide by the need of the bookings, such as not paying on time; then we cannot help you in any way.
OTHER IMPORTANT DETAILS:
In case of booking of vacation packages and airline tickets which are mostly non-refundable if it is not specifically described. The required cancellation can be done over a phone only.
You will receive an email notification acknowledging your request at the time you submit your cancellation request to one of our customer care executives. Plus, this email does not mean that you are qualified for the refund.
In order to create a waiver, we have to work with the airline or other related suppliers based on the rules of fare. We can only process your refund if the fare rules allow us to do so as cancellation depends on the fare rules.